Data access consent

For more information about Notion's security practices, and how your data is stored on our servers, please refer to our Security & privacy article. Below, you'll find instructions for how to grant Notion's support team consent to access your account.

When chatting with Notion support via email or in-app chat, you may be asked for consent to access your account, in order to help with troubleshooting or recovery. To allow data access:

1. Go to Settings in your sidebar → {your name}.

2. Under Support, toggle on Support access.

After you've granted access, Notion's support team will have permission to access your content for 28 days, or until you revoke this access. This timeframe will be visible in-app. To revoke access at any time:

1. Go to Settings in your sidebar → {your name}.

2. Under Support, toggle off Support access.

To allow or revoke support access on Notion for mobile:

1. Open Notion on mobile and tap •••.

2. Tap Settings.

3. Toggle on or off Support access.