Coffee Wholesaler SOPs

This template contains ten Standard Operating Procedures (SOPs) for a coffee wholesaler, covering the entire process from bean procurement to customer service. SOP 1 details coffee bean procurement and supplier management, emphasizing supplier selection based on quality, certifications, and ethical practices, as well as contract negotiation and shipment tracking. SOP 2 focuses on quality control and testing, outlining procedures for inspecting, sampling, and grading beans upon arrival, including moisture analysis, defect screening, and cupping.

SOP 3 addresses inventory management and storage, ensuring proper tracking and conditions for both green and roasted beans, utilizing an inventory management system and FIFO method. SOP 4 covers order processing and fulfillment, detailing steps from receiving and verifying orders to shipping and customer follow-up, while SOP 5 focuses on logistics and distribution management, ensuring efficient transportation and delivery of coffee beans. SOP 6 outlines customer service and complaint resolution, emphasizing professional handling of inquiries and issues, including refunds, returns, and replacements.

SOP 7 details wholesale pricing and contract management, establishing a standardized process for setting prices, negotiating contracts, and managing customer agreements. SOP 8 covers the roasting process and quality control, ensuring consistency and flavor integrity through profile development, monitoring, and sensory evaluation. SOP 9 addresses packaging and labeling standards, ensuring that products are packaged and labeled correctly to maintain freshness and comply with regulations.

SOP 10 focuses on compliance and certification management, ensuring all coffee products meet local and international standards, industry certifications, and regulatory requirements. The document includes steps for identifying required certifications, managing supplier compliance, ensuring labeling accuracy, and handling non-compliance issues. These SOPs provide a comprehensive framework for managing a coffee wholesale business effectively and ensuring quality and customer satisfaction.

In summary, this document serves as a guide for a coffee wholesaler, providing detailed instructions for each step of the operation, from sourcing to delivery. It emphasizes quality control, customer service, and compliance, aiming to ensure efficiency, consistency, and long-term business success.