Language School SOPs

This template contains standard operating procedures (SOPs) for a language school. It covers various processes, including student enrollment, orientation, course scheduling, instructor hiring and evaluation, payment collection, student records management, attendance tracking, performance monitoring, and complaint resolution. Each SOP outlines the purpose, scope, and detailed steps involved in each process.

The student enrollment process SOP details steps from initial inquiry and information provision to issuing confirmation and managing student records. The student orientation and onboarding SOP ensures new students are welcomed, informed, and comfortable, covering pre-orientation preparation, conducting the session, distributing materials, and post-orientation follow-up. The course scheduling and class assignments SOP focuses on efficient scheduling, instructor assignment, and student placement, with considerations for student preferences and instructor availability.

The instructor hiring and training SOP describes the process of identifying hiring needs, creating job listings, conducting interviews, and providing onboarding and ongoing professional development. The payment and tuition fee collection SOP ensures a smooth and transparent process for tuition fee collection, payment processing, and financial record-keeping. It includes details on payment methods, installment plans, late payment handling, and refund policies.

Further, the document outlines SOPs for instructor performance evaluation, student records management, and attendance and absence management. The instructor evaluation SOP focuses on a structured and objective evaluation process, while the student records management SOP ensures accurate and secure maintenance of student data. The attendance and absence management SOP provides a transparent process for tracking attendance and handling absences, with clear policies for tardiness and attendance thresholds.

Finally, the SOPs cover student performance monitoring and academic support, as well as student complaints and conflict resolution. The performance monitoring SOP details how to track student progress, provide feedback, and offer academic support, while the complaints resolution SOP outlines the process for handling and resolving student complaints and conflicts fairly and promptly.