Handmade Craft Store SOPs

This template contains Standard Operating Procedures (SOPs) for a handmade craft store, detailing processes from product creation to financial management. It outlines ten SOPs designed to ensure consistency, quality, and efficiency in various aspects of the business. The first SOP focuses on the handmade product creation process, including preparation, crafting, quality checks, and finishing.

The second SOP covers quality control, emphasizing inspections, testing, and approval or rejection of products to maintain brand reputation. Packaging and labeling are addressed in the third SOP, ensuring products are safely transported, professionally presented, and accurately labeled. Inventory management is the focus of the fourth SOP, providing guidelines for tracking stock levels, managing reorders, and handling damaged items.

Custom orders are detailed in the fifth SOP, which outlines the process from receiving the order to post-sale follow-up, ensuring customer satisfaction. The sixth SOP covers order fulfillment and shipping, including processing orders, packaging, shipping, and handling delivery issues. Customer service and returns are addressed in the seventh SOP, emphasizing prompt responses, handling complaints, and processing returns efficiently.

The eighth SOP focuses on social media management and marketing, providing strategies for content creation, engagement, and advertising. Craft fair and event participation is the subject of the ninth SOP, offering guidelines for event selection, booth setup, customer interaction, and sales tracking. Finally, the tenth SOP outlines financial management and pricing strategies, covering budgeting, expense tracking, pricing methods, and financial reporting.