General Contractor Business SOPs

This template contains Standard Operating Procedures (SOPs) for a General Contractor business, outlining the steps for managing projects from initiation to post-project follow-up. It begins with SOP 1, Project Initiation and Client Onboarding, which details how to respond to inquiries, collect client information, define project scope, and create a welcome packet. This ensures a smooth start and sets clear expectations. SOP 2 covers Project Estimation and Proposal Development, emphasizing the need for accurate cost breakdowns, vendor quotes, and detailed proposals, culminating in client approval.

SOP 3 focuses on Contract Signing and Documentation, ensuring a legally binding agreement is in place with clear terms, payment schedules, and compliance requirements. Pre-Construction Planning is addressed in SOP 4, which includes conducting kickoff meetings, developing project schedules, allocating resources, procuring materials, and establishing safety measures. SOP 5 outlines Vendor and Subcontractor Coordination, emphasizing the importance of verifying credentials, establishing contracts, scheduling deliverables, and monitoring performance.

Construction Progress Monitoring is detailed in SOP 6, involving regular site walkthroughs, daily reports, weekly meetings, and budget tracking to ensure projects stay on schedule and within budget. Quality Assurance and Inspections are covered in SOP 7, focusing on defining quality standards, creating inspection schedules, addressing deficiencies, and documenting all inspections. SOP 8 addresses Change Order Management, providing a process for evaluating, documenting, and approving changes to the project scope, timeline, or budget.

SOP 9 describes the Final Walkthrough and Handover, including preparing a punch list, conducting the walkthrough with the client, addressing remaining issues, and providing handover documentation. Finally, SOP 10 focuses on Post-Project Follow-Up and Client Retention, detailing how to address warranty concerns, provide maintenance support, request client feedback, and maintain long-term relationships to encourage repeat business and referrals.

In summary, this document provides a comprehensive framework for managing all aspects of a General Contractor business, from initial client contact to post-project engagement. Each SOP details specific steps and procedures to ensure efficiency, quality, and client satisfaction, establishing clear guidelines for project managers, site supervisors, and administrative staff. The document emphasizes communication, documentation, and organization to streamline operations and foster strong client relationships.