Freight Broker SOPs

This template provides a comprehensive set of Standard Operating Procedures (SOPs) tailored for freight brokerage businesses. Covering critical areas such as customer acquisition, carrier selection and qualification, rate negotiation, load tendering, tracking, claims management, and financial oversight, these SOPs guide brokers in managing operations effectively and efficiently. Additional sections focus on regulatory compliance, leveraging technology, and fostering strong customer relationships to support sustainable growth.

Each SOP offers detailed, step-by-step instructions, emphasizes clear communication and documentation, and encourages continuous process improvement. Designed for freight brokers and logistics teams, this resource ensures organized workflows, regulatory adherence, and exceptional service delivery, making it an essential tool for optimizing brokerage operations.