Customer journey mapping

Customer journey maps are an essential piece of any marketing or product strategy, but trying to fit all the subtle (and critical) details into a 5x5 grid just isn't viable.

This template lets you leverage Notion's infinite canvas to map richly detailed customer journeys that convert.

You can use it to help you or your team map out:

• Key user journey stages

• Target personas

• Goals & pain points

• Actions & endpoints

• Use cases, touch points

• Key projects & campaigns

• Surveys, targets, KPIs and more.