Top 10 Free Request Ticket Templates

Having Request Tickets in your life can streamline the process of managing various types of requests, from bug reports to feature suggestions. It ensures that all requests are tracked, prioritized, and addressed in an organized manner. A Request Tickets template in Notion can help by providing a structured format for submitting and monitoring these requests, making the process more efficient and transparent.

Before you dive into creating your own Request Tickets system, take a look at these Notion templates below to simplify the process and get you started on the right foot.

What Should Request Tickets Templates Include?

Choosing the right Request Tickets template in Notion can streamline your workflow and enhance your team's efficiency. Here are key components to look for in a template:

Clear Categorization: The template should have well-defined categories for different types of requests to facilitate easy sorting and prioritization.
Status Tracking: It's essential to have a status indicator that shows whether a request is pending, in progress, or completed to keep everyone updated.
Responsibility Assignment: There should be a section to assign tasks to specific team members, ensuring accountability and clarity in task management.
Deadline Dates: Including deadline dates helps in tracking the urgency of requests and managing them within the expected timelines.

With these components, a Notion Request Tickets template can significantly improve how requests are managed and executed within your team.

What Should Request Tickets Templates Avoid?

When selecting a Request Tickets template in Notion, it's important to be aware of certain features that might complicate or hinder your workflow rather than streamline it. Here are three key components to steer clear of:

Overly Complex Fields: Templates with too many specific fields can make ticket submission tedious and discourage users from completing the form.
Fixed Categorization: Avoid templates that do not allow customization of categories. Flexibility in categorization is essential for adapting the template to diverse needs and issues.
Lack of Integration Features: Templates should support integration with other tools used in your workflow. A template without integration capabilities can isolate your ticketing process, making data transfer inefficient.

Choosing the right template involves looking for simplicity, flexibility, and integration potential to ensure it enhances your team's efficiency and effectiveness in handling requests.

1New Hire Onboarding

A template preview for New Hire Onboarding

2Feedback tracker

Feedback tracker is a comprehensive template that connects customer profiles, feedback requests, and product requirements documents (PRDs) through a series of interconnected databases, making it easy to manage and analyze customer feedback. By fostering a closer feedback loop between customers, Product Managers, and Solutions Engineers, this template empowers your team to better understand customer needs, prioritize feature development, and drive continuous product improvements based on real-world insights.

3Bug Tracker

Allow people to report bugs whose progress they can then track as they get prioritised and resolved by the team.

4IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

A template preview for IT Support Center & Issue Tracker

5API template

The API documentation template helps individuals, teams, and companies by providing a clear and organized structure for presenting API information, making it easier to understand and utilize. This in turn fosters better collaboration, streamlines development processes, and reduces time spent on troubleshooting. By improving API comprehension and usability, the template ultimately enhances productivity and the overall quality of applications built using the documented APIs.

6Feature Requests

The Feature Requests template simplifies the process of managing internal feature suggestions. This tool offers a convenient database where team members can submit problems or proposed enhancements. It features various views for sorting by status, type, or personal requests, enabling efficient tracking.

7Notion's feedback tracker

Collecting feedback is a necessary step in any growing startup looking to better their product. This feedback tracker helps you consolidate all your product feedback from different platforms into a single, accessible database. Use the Notion Web Clipper to quickly collect online suggestions and embed the details into a subpage.

You can prioritize certain features over others by breaking down feedback into quantifiable feedback tags. Use this template to give your customers a voice and drive clarity around what the team wants to run after.

A template preview for Notion's feedback tracker

8Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

9Support task list

Track the status of day-to-day support tasks. Tasks are assigned to one or more people and can include priority, tags, and a due date.

Every item is its own Notion page where you can add notes, documentation, images, and even sub-tasks.

A template preview for Support task list

10Customer Feedback Tracker (with charts)

This template provides a starting point for tracking key product metrics and making charts to visualize them. It demonstrates how to measure and graph NPS score, which measures customer satisfaction 1-10. It also measures how disappointed customers would be if your product disappeared tomorrow, a metric popularized the the email client Superhuman. Finally, it shows an example of how to chart churn by month.

A template preview for Customer Feedback Tracker (with charts)

Closing Thoughts

Utilizing these templates streamlines your request management process, ensuring efficiency and clarity. They are designed to be user-friendly and adaptable to any project or team size.

Start implementing these tools today to see immediate improvements in your workflow. Their customization capabilities allow you to tailor each template to fit your specific needs, enhancing productivity.

What is a Ticket Lifecycle?

The sequence of stages a request ticket goes through from creation to resolution, including submission, review, assignment, and closure.

What is an Escalation Path?

A predefined route that a request ticket follows when it requires higher authority intervention or specialized attention beyond initial support levels.

What is a Service Level Agreement (SLA)?

A formal document that defines the level of service expected by a customer from a supplier, laying out the metrics by which service is measured and the remedies or penalties, if service levels are not achieved.