Top 10 Customer Feedback Tracker Templates

You know you should be tracking customer feedback, ratings and preferences to gain insights on how to enhance the user experience. Our Customer Feedback Tracker templates are powerful, versatile tools for navigating this complex arena.

What Should Customer Feedback Tracker Templates Include?

Choosing the right Customer Feedback Tracker Template in Notion can streamline the process of gathering and analyzing customer insights. Here are key components to look for:

Customizable Fields: The template should allow you to modify fields based on the specific data you wish to track, ensuring relevance and utility.
Integration Capabilities: Effective templates should seamlessly integrate with other tools like email, CRM systems, and social media platforms for efficient data collection.
Automated Reporting: Look for templates that offer automated reporting features to save time and provide real-time insights into customer feedback trends.
Visual Analytics: A good template will include visual analytics, such as charts and graphs, to help you quickly understand the data and make informed decisions.

Selecting a template with these features will ensure that you have a powerful tool for enhancing customer satisfaction and driving your business forward.

What Should Customer Feedback Tracker Templates Avoid?

When selecting a Customer Feedback Tracker Template in Notion, it's essential to be aware of certain features that might complicate or hinder your feedback analysis process. Here are three key components to steer clear of:

Overly Complex Categories: Templates with too many categories can make data entry confusing and analysis cumbersome. Opt for simplicity to enhance usability and clarity.
Fixed Feedback Channels: Avoid templates that limit feedback to specific channels. Flexibility is key in capturing feedback across various platforms where your customers are most active.
Non-Customizable Metrics: Steer clear of templates that do not allow you to customize metrics. Every business has unique needs, and your template should adapt to measure what matters most to you.

Choosing the right template involves looking for one that simplifies data handling and is adaptable to your specific business needs, ensuring effective feedback management.

1Feedback Tracker

This is a personal feedback tracker is a tool designed to collect, organize, and manage feedback provided.

Inspired by
- Book: The First 20 Hours - Josh Kaufman.
- Principle: "Get feedback on your progress to help you improve"

2Voice of Customer Report

Every quarter, the User Insights team at Notion puts together a Voice of Customer report to align the organization around top trends and customer insights. Use this VoC template to quickly generate a report to share out critical customer insights with your organization.

Template creation assisted by Tiffany Go and the Entrepret team.

A template preview for Voice of Customer Report

3Feedback tracker

Feedback tracker is a comprehensive template that connects customer profiles, feedback requests, and product requirements documents (PRDs) through a series of interconnected databases, making it easy to manage and analyze customer feedback. By fostering a closer feedback loop between customers, Product Managers, and Solutions Engineers, this template empowers your team to better understand customer needs, prioritize feature development, and drive continuous product improvements based on real-world insights.

4Customer Feedback Tracker (with charts)

This template provides a starting point for tracking key product metrics and making charts to visualize them. It demonstrates how to measure and graph NPS score, which measures customer satisfaction 1-10. It also measures how disappointed customers would be if your product disappeared tomorrow, a metric popularized the the email client Superhuman. Finally, it shows an example of how to chart churn by month.

A template preview for Customer Feedback Tracker (with charts)

5NPS

Understanding your customers' satisfaction through NPS is crucial for improving your business. By using a Paperform embedded form in Notion, you can customize the survey to fit your brand and workflows, making it easier for customers to provide valuable feedback.

6Customer Satisfaction Surveys

A customer satisfaction survey is a questionnaire designed to help businesses understand what their customers think about their products or services, their brand, and their customer support. Customer satisfaction surveys allow companies to improve products strategically, optimize user experience, and deliver exactly what the market demands.

A template preview for Customer Satisfaction Surveys

7Vanta's feedback-to-feature framework

Close the loop on customer feedback and ensure your product evolves in line with your customers' needs. Created by Vanta (W18), this template will help guide product decisions that are grounded in real customer feedback. By maintaining a comprehensive database of customer profiles and a dynamic repository of feedback and requested features, you'll be able to track trends, prioritize development efforts, and communicate directly with your customer base.

A template preview for Vanta's feedback-to-feature framework

8Notion's feedback tracker

Collecting feedback is a necessary step in any growing startup looking to better their product. This feedback tracker helps you consolidate all your product feedback from different platforms into a single, accessible database. Use the Notion Web Clipper to quickly collect online suggestions and embed the details into a subpage.

You can prioritize certain features over others by breaking down feedback into quantifiable feedback tags. Use this template to give your customers a voice and drive clarity around what the team wants to run after.

A template preview for Notion's feedback tracker

9Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

10Notion’s reference customers

Customer references and testimonials build trust and let new users know that others are using your product. Trying to keep track of what marketing permissions a company gave or who your point of contact is can get complicated fast. Use this template to keep up with company references and create a customer knowledge base.

A template preview for Notion’s reference customers

Closing Thoughts

Utilizing these templates can streamline the process of collecting and analyzing customer feedback, ensuring you never miss valuable insights. They help organize data efficiently, making it easier to act on.

Implementing these tools in your workflow can significantly enhance your responsiveness to customer needs. Start today to see a noticeable improvement in customer satisfaction and business growth.

What is a Feedback Loop?

A feedback loop in customer feedback tracking refers to the process of collecting, analyzing, and responding to customer feedback, which helps in continuous product or service improvement.

What is Net Promoter Score (NPS)?

Net Promoter Score is a metric used in customer feedback to gauge the loyalty of a firm's customer relationships. It is often used to predict business growth and customer satisfaction.

What is Customer Satisfaction Score (CSAT)?

Customer Satisfaction Score is a key performance indicator that tracks how satisfied customers are with a company's products, services, or experiences. This score is typically measured with a short survey.