Coffee Shop SOPs

This template contains a set of Standard Operating Procedures (SOPs) for a coffee shop, detailing various aspects of its daily operations. The procedures range from opening and closing the shop to customer service and inventory management. Each SOP is designed to ensure consistency, efficiency, and a high standard of service. The document is comprehensive, covering everything from basic tasks like cleaning and restocking to more complex procedures such as cash register management and vendor relations.

The opening procedures SOP outlines the steps for employees to arrive, inspect the premises, turn on equipment, clean, prepare the coffee bar, stock displays, set up the cash register, review the day's schedule, and conduct a final walkthrough before opening to the public. This ensures the shop is ready and welcoming for customers. Similarly, the closing procedures SOP details the steps for announcing closing time, cleaning and resetting the shop, reconciling the cash register, and securing the premises.

The document also emphasizes the importance of cleanliness and sanitation with a dedicated SOP. It provides guidelines for regular cleaning, maintaining the coffee bar, restroom sanitation, dishwashing, and trash management. This SOP also includes a schedule for deep cleaning tasks and a requirement to maintain a cleaning log. Customer service is another key focus, with an SOP dedicated to establishing consistent and exceptional service. It covers greeting customers, taking orders accurately, handling transactions professionally, managing wait times, addressing special requests, and handling complaints gracefully.

Inventory and restocking procedures are thoroughly detailed, including daily checks, tracking high-demand products, restocking during slow periods, organizing storage, and handling perishable items carefully. Communication with vendors and timely ordering are also emphasized. Furthermore, the document outlines procedures for cash register setup and management, including preparing the setup, counting and recording the float, inspecting the cash register, and operating it throughout the day. It also covers handling refunds, end-of-day closure, and maintaining security.

Finally, the document includes SOPs for staff training and onboarding, handling customer complaints, vendor and supplier management, and daily sales reconciliation and reporting. These procedures ensure that employees are well-trained, customer issues are resolved effectively, and financial transactions are accurately tracked. Overall, this document provides a comprehensive guide to running a coffee shop efficiently and professionally.