Leasing Property Manager SOPs

This template contains a set of Standard Operating Procedures (SOPs) for Leasing Property Managers, designed to streamline operations, ensure legal compliance, and maintain positive tenant relationships. These SOPs cover key aspects of property management, from tenant acquisition to move-out and property maintenance.

The first SOP focuses on Tenant Application Processing, detailing a standardized procedure for reviewing applications, conducting background checks, verifying employment and income, and making approval or denial decisions. This process aims to select qualified tenants while adhering to fair housing laws. The second SOP outlines Lease Agreement Preparation and Execution, ensuring that lease agreements are accurately prepared, legally compliant, and clearly communicated to tenants. This includes reviewing lease terms, collecting signatures, and managing security deposits.

The Tenant Move-In Procedure is covered in SOP 3, emphasizing a smooth and organized move-in experience. This involves scheduling inspections, providing welcome packages, reviewing rent payment processes, and addressing any tenant concerns. SOP 4 details the Rent Collection Process, establishing a consistent and transparent system for collecting rent, sending reminders, managing late payments, and escalating delinquent accounts when necessary. SOP 5 outlines the Tenant Move-Out Procedure, guiding property managers through move-out notices, inspections, security deposit refunds, and property preparation for new tenants.

Property Maintenance Request Handling is addressed in SOP 6, ensuring prompt and efficient responses to tenant maintenance requests, prioritizing emergency repairs, and documenting all maintenance activities. SOP 7 focuses on Delinquent Rent Management, providing a structured approach for handling missed rent payments, including communication with tenants, late fee assessment, and potential legal action. SOP 8 covers Property Marketing and Tenant Acquisition, offering guidance on property listing, rental pricing, marketing materials, tenant screening, and performance tracking. SOP 9, the Property Inspection Process, emphasizes regular inspections to identify maintenance issues, ensure lease compliance, and document property condition. Finally, SOP 10 details the Security Deposit Refund Process, ensuring accurate and timely refunds while adhering to legal requirements and addressing any potential disputes.