Implementation Post-Mortem
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The "Post-Mortem" template is designed for evaluating client implementations, focusing on assessing successes and areas for improvement. It serves as a structured framework to analyze the effectiveness of implemented solutions against client requirements, measure installation efficacy, and determine the value delivered.
Key aspects of the template include:
- A scoring system to evaluate various aspects of the implementation, such as data quality, integration, and security
- Detailed sections covering client information, scope vs. delivery, performance, and return on investment
- A tool for continuous improvement, enabling teams to refine processes, enhance customer success, and drive business growth through upsells and cross-sells
